The phone rang this evening. It was a man with a thick Indian accent. Hello, I am calling you from Windows Technical Department. I am calling regarding your computer.
I suddenly had an idea. “Good evening. How may I help you?”
Sir, we are calling due to numerous error messages we are seeing from your computer.
“I see. I can help you. Would you please tell me what version of Windows you are running?”
I – uh – Windows 7.
“Which version? Home, Professional, or Enterprise?”
Uh. Sir, I am calling about your computer, not mine.
“But you say that you’re calling me because you’re seeing numerous error messages. I can help you with that. What version of Windows, please?”
Sir … sir … This is Windows Technical Department –
“And you’ve reached the Technical Support Department. My department supports your department.”
– I can show you the error messages –
“Which office are you calling from?”
“I see. Would you please read me the exact wording of the error messages you’re seeing?”
Sir, there are many errors regarding the registry and –
“The exact wording, please. Along with any error numbers you see.”
… Sir, please allow me to reconnect you. The line went quiet for a moment, then another Indian voice came on, slower and deeper than the first. Sir. We are calling from Windows Technical Department because we are seeing numerous error messages from your computer.
“I understand. Please read me the exact wording of the error messages, along with any error numbers you see, so that I can look them up for you.”
He started to say something, hesitated, then spoke again. Sir. This is not a problem on OUR computer. This is a problem on YOUR computer.
“I need to know exactly what you see so that I can help you resolve the error messages. Please read to me the exact wording and error numbers of the errors you are seeing.”
There was silence for a few seconds, and then he hung up.